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‘Computer says no’

‘That’s more than my job’s worth… Computer says no… That’s not my department.’ There are few things in life more infuriating than a ...

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UK will struggle to win gold in customer service during the 2012 Olympics

Written by Octavius Black, CEO of Mind Gym Article first published in the The Sunday Telegraph, 26 February 2012   Three hundred thou ...

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Motivating staff in tough times

Low growth, job cuts, pay freezes: keeping your employees engaged in the face of adversity is a growing problem for many companies. Find out how e ...

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Convert sceptics

Encountering resistance to your ideas? Here’s how to win people round. Let them rant. Not only will they be more willing to listen when it's you ...

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Does Europe’s future depend on Office Politics?

Europe’s future could depend on the ability of technocrats to manage office politics.  That’s the idea presented in a fascinating podcast from NP ...

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