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Wealth creators should be treated as heroes

Written by Octavius Black, CEO of Mind Gym Article first published in the The Sunday Telegraph, 25 March 2012 During his time at the helm of Te ...

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Don’t let your intuitions fool you – criticism isn’t more effective than praise

Performance reviews are here again.Yes, it’s that time of year when getting the balance between praise and negative feedback is crucial. Unfortunate ...

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Why firing gets more headlines than hiring but hiring is making the weather

ITV business editor, aka @ITVLauraK, tweeted: ‘Lloyds Bank is telling 1,600 people today that their jobs are disappearing’ – swiftly followed by ...

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Between a rock and a hard place: Choice paralysis and customer service

What do customers want? Several things probably popped into your head. Value for money? Yep. Quality product? Yep, that too. An efficient service exp ...

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Push your team

Suffering from de-motivated staff? Here’s how to push them so they perform at their peak. Be explicit. Does every team member know the differenc ...

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