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For argument’s sake: why conflict cultures matter

‘Things take way too long,’ said a global business leader to me last week.  She was the third person I’d met in as many days who needed to make ...

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What Chick-Fil-A can teach us about customer connection

Chick-fil-A CEO Dan Cathy’s controversial comment that the company ‘supports biblical families’ has secured the fast-food outlet plenty of press ...

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9 tips to stop cynics infecting your team

Be open. Cynics thrive on rumours and half-truths. ('They're probably planning to cut your budget.') Share as much as you can with your team as regul ...

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Highlight potential, not achievement

Take a look at your LinkedIn profile and your connections’ recommendations and you’ll see colleagues extolling their virtues, listing achievements ...

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Why I think I’m better than you

We’re all arrogant and deluded. At least, that’s what some psychologists believe. The better-than-average effect means that in general we think we ...

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