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Webinar replay: 5 vital ingredients of great performance management

When it’s done well, performance management delivers 40% higher employee engagement and 25% lower turnover, an 18% growth in customer loyalty and a ...

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When good customers go bad: How to pick up the Black Friday pieces

Brandishing pepper spray to fend off competition for a cut-price waffle maker has become something of a holiday tradition. One explanation of Black Fr ...

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Why turkey should come with a side of gratitude

With turkey and trimmings comes an opportunity to give thanks for the good things in life. Psychologists suggest that we’d be better off giving than ...

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How to keep your bright sparks motivated

Are your employees losing their zing? Here’s a Career Masterclass in keeping them motivated. Create their perfect job. Most bright sparks have a ...

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In negotiations, don’t get mad, be poised and threatening

President Barack Obama and House Speaker John Boehner have met multiple times in the last few weeks to negotiate a solution to the fiscal cliff, yet s ...

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