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Does faking feelings lead to better performance?

As we’re in the busiest shopping season of the year, spare a thought for customer service agents. Great performance means hitting sales targets and ...

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Check your face

New research shows that the face your listener pulls when you're talking will change the words you use. With a positive listener, the speaker is more ...

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Don’t give in to cell phone madness

When a supermarket checkout lady refused to serve a customer who was talking on her cell, the chattering classes heralded her as a champion for good m ...

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The secret of great customer service? Don’t get mad if you want to get served

If the customer is always right, where does that leave the one dealing with their tantrums? Few of us can say we’ve never lost our temper with a cus ...

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Mind Gym wins ‘Learning company of the year 2013’ at the LPI Learning Awards

With more than 140 entries for the Oscars of the learning and development world, Mind Gym scooped the equivalent of ‘Best Picture’. “From our ...

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