Government department

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“The programme made me more aware that what I believed and said was not necessarily how it was received – and I’ve tried to be more specific as a result.”Programme participant

Tomorrow’s civil leadership

Challenge

The Senior Civil Servants in this department were feeling disempowered and frustrated and were underperforming on several key measures.

The challenge was to develop both SCS and grade 6/7 so they took ownership for solving problems, worked more seamlessly across teams and delivered difficult messages effectively to senior stakeholders (including Ministers).

Solution

A leadership development programme for Senior Civil Servants and their potential successors, tailored around two core themes: Performance Management and Stakeholder Engagement.

Result

The participants found the techniques acquired in the programme relevant and useful. As a result, they saw a vast improvement in communication and problem-solving processes across their teams.

Transfer – 4 weeks later

Comments from participants

“There has been more delegation to my team but with less direction from me as to how the job should be done – this has allowed people to use their initiative and they have produced some innovative solutions to issues as a result.”

“The programme made me more aware that what I believed and said was not necessarily how it was received – and I’ve tried to be more specific as a result.”

“I have been much more conscious of the use of concepts to delegate and the appropriateness of the methods”