Office of Rail Regulation

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The Office of Rail Regulation was experiencing a rapid increase to their customer base. Employees were struggling with this change and failing to satisfy their customers’ demand for a safer and more reliable railway service. The primary reason for this difficulty was a lack of cross-communication within the company.

Lines of communication

Challenge

The Office of Rail Regulation was experiencing a rapid increase to their customer base. Employees were struggling with this change and failing to satisfy their customers’ demand for a safer and more reliable railway service. The primary reason for this difficulty was a lack of cross-communication within the company.

Solution

In order for employees to become more aware of their teams, their clients and their own impact on the business, all consultants and support functions were offered the following Workouts:

Results

Participants saw the positive impact of the Workouts on their performance as they were able to implement the techniques acquired directly to their work. A forecast ROI of 101% was calculated.