Professional services firm

Logo_Professional_services_firm
Secretarial staff at a major professional services firm had suffered under-investment, despite their importance for the company’s success. Many felt over-challenged, under-developed and unmotivated, and the new chairman wanted to redress this balance before this problem starting having a detrimental impact on retention and the company’s performance.

Super secretaries

Challenge

Secretarial staff at a major professional services firm had suffered under-investment, despite their importance for the company’s success. Many felt over-challenged, under-developed and unmotivated, and the new chairman wanted to redress this balance before this problem starting having a detrimental impact on retention and the company’s performance.

Solution

A series of Workouts ran weekly, in two phases which aimed to re-energise and re-motivate this disenchanted staff group. The first phase focused on ensuring the secretaries felt positive about life and could manage their impact at work. The second phase targeted the specific skills needed for the secretarial role.

 

Results

Over 700 staff attended 45 Workouts, which not only revealed practical new insights, but also gave everyone a hugely valued opportunity to network with peers.