Reality check

80% of employees believe they deliver superior service, yet only 8% of customers agree. This perception gap is the reason why customers aren’t getting the attention they expect. Is the customer really at the heart of your organisation? Do your employees get the coaching they need to give customers the attention they want? Now’s the time to find out.

Discover the scale of the gap between what your customers expect and the service they actually receive with our free online reality check.
You’ll get a full report of how your organisation fares against the five key drivers of devoted customers, so you know where the focus needs to be to close your customer perception gap for good.