Performance management

Good performance management costs little, but delivers a lot. In fact, get it right and you can see amazing results like 40% increase in engagement and 15% boost to productivity.

It doesn’t have to be difficult to master either. We’ve combined 14 years of industry experience with a meta-analysis of over 50 academic studies to reveal that there are five vital ingredients of dynamic performance management that deliver incredible business results.

Already adopted by New York Life, Thomson Reuters and Microsoft to transform their performance culture, contact us to see how we can help you.

How it works in practice:

Consistent differentiation View topics

Recommended topics include:

Challenging messages
Sharing bad news is not easy, but we can learn ways to minimize the pain, so that all parties emerge wiser, stronger and able to move on.

Participants will:
  • See how we naturally respond to difficult conversations and how we can make some adjustments that have an immediate impact
  • Understand how to distinguish between story and emotions and identity and how to make sure that each is addressed
  • Consider how to prepare themselves mentally for sharing bad news
  • Practice techniques to share bad news as painlessly as possible
  • Develop a range of possible responses for highly emotional reactions

Available in these formats:

Workout
Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.
Virtual
Action-packed Virtual Workout, instructor-led, online, 100 minutes for up to 12 people.
Go large
High energy experience for groups from 50 to 1,500.
Workout pro
Immersive 180 minutes, instructor-led in a classroom for up to 20 people.
Managing expectations
We can avoid disappointment by making expectations explicit and communicating changes as they happen.

Participants will:
  • Understand how expectations are made, implicitly as well as explicitly
  • Reflect on when we set expectations too high or low and what happens as a result
  • Understand the errors people make when setting expectations and how to avoid them
  • Look at how to alter expectations and manage opinions

Available in these formats:

Workout
Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.
Virtual
Action-packed Virtual Workout, instructor-led, online, 100 minutes for up to 12 people.
Go large
High energy experience for groups from 50 to 1,500.
Workout pro
Immersive 180 minutes, instructor-led in a classroom for up to 20 people.
Rate success
Drive better results and increase personal motivation through assigning an objective performance rating.

Participants will:
  • Discuss the challenges and benefits of rating performance
  • Explore tactics to help them research and decide on scores
  • Discover the traps they fall into when rating, and how to avoid them
  • Practice facing tricky rating situations in a case study
  • Think about how to help their team rate themselves and prepare them for the rating part of the review process

Available in these formats:

Workout
Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.
Virtual
Action-packed Virtual Workout, instructor-led, online, 100 minutes for up to 12 people.
Go large
High energy experience for groups from 50 to 1,500.
Workout pro
Immersive 180 minutes, instructor-led in a classroom for up to 20 people.
Commercial coaching View topics

Recommended topics include:

Courageous conversations
Courageous conversations

Prepare yourself to face difficult conversations with courage and confidence. Discover how to master your emotions and stay in control.

Participants will:
  • Discover the benefits of having these difficult conversations
  • Recognize the common blocks that get in the way of these conversations, as well as how to overcome them
  • Learn how to control and regulate their emotions
  • Become better able to handle other’s behavior during conflict

Available in these formats:

Workout
Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.
Virtual
Action-packed Virtual Workout, instructor-led, online, 100 minutes for up to 12 people.
Go large
High energy experience for groups from 50 to 1,500.
Workout pro
Immersive 180 minutes, instructor-led in a classroom for up to 20 people.
Peak performance
Imagine the boost to your team’s performance if you could turn all of your steady performers into stars.

Participants will:
  • Discover a simple model aimed at outlining how to achieve great performance
  • Explore ways to identify individual drivers and how to build these into team members’ roles
  • Identify different ways to create a high performance environment within their team
  • Explore potential blocks to future improvements and ways to overcome these

Available in these formats:

Workout
Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.
Virtual
Action-packed Virtual Workout, instructor-led, online, 100 minutes for up to 12 people.
Go large
High energy experience for groups from 50 to 1,500.
Workout pro
Immersive 180 minutes, instructor-led in a classroom for up to 20 people.
U-turn performance
By approaching poor performance with the right mindset and mastering the difficult conversations, we can empower the person to turn their performance around.

Participants will:
  • Discover how to spot and explain unsatisfactory performance in a way that leaves little scope for ambiguity
  • Test ways to uncover the real reasons behind underperformance
  • Create a list of possible actions that can help turn performance around
  • Recognize what to do to turn early improvements into long-term transformation
  • Tune their sense of when to keep trying to change performance and when to give up

Available in these formats:

Workout
Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.
Virtual
Action-packed Virtual Workout, instructor-led, online, 100 minutes for up to 12 people.
Go large
High energy experience for groups from 50 to 1,500.
Workout pro
Immersive 180 minutes, instructor-led in a classroom for up to 20 people.
Employees take responsibility View topics

Recommended topics include:

Create your own luck
Get what you want from life by choosing to think optimistically, spotting opportunities and taking responsibility.

Participants will:
  • Consider the degree to which they are currently optimistic (they may be surprised)
  • Appreciate the extent to which they can change the way they look at a situation and the impact that this can have
  • Understand when to take responsibility and the benefits of being in control
  • Practice spotting unusual opportunities and learn how to convert them into lucky breaks

Available in these formats:

Workout
Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.
Virtual
Action-packed Virtual Workout, instructor-led, online, 100 minutes for up to 12 people.
Go large
High energy experience for groups from 50 to 1,500.
Workout pro
Immersive 180 minutes, instructor-led in a classroom for up to 20 people.
Goal getting
Get from where you are to where you want to be.

Participants will:
  • Explore techniques that will help them find goals that will work for them and their situation
  • Understand how to adapt their goal so that it is pitched at the right level
  • Appreciate the importance of creating clarity around their goal and where it will take them
  • Identify how they can map out the journey to their goal to make it manageable
  • Prepare for the inevitable bumps in the road on the way to achieving their goal

Available in these formats:

Workout
Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.
Virtual
Action-packed Virtual Workout, instructor-led, online, 100 minutes for up to 12 people.
Go large
High energy experience for groups from 50 to 1,500.
Workout pro
Immersive 180 minutes, instructor-led in a classroom for up to 20 people.
Pathfinder
Get more of what you want from your working life by taking control and opening up your options.

Participants will:
  • Understand the benefits of adopting a pathfinding mindset and what it entails
  • Reflect on what helps them flourish at work and what that will look like in two years’ time
  • Discover practical tactics to take ownership and get what they want out of their working life
  • Explore ways to appreciate the resources open to them and spot opportunities, making the most of what’s available to them now
  • Identify ways to start experimenting straight away

Available in these formats:

Workout
Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.
Virtual
Action-packed Virtual Workout, instructor-led, online, 100 minutes for up to 12 people.
Go large
High energy experience for groups from 50 to 1,500.
Workout pro
Immersive 180 minutes, instructor-led in a classroom for up to 20 people.
Job crafting View topics

Recommended topics include:

Give me strength
Being able to identify and understand our strengths can help us get more energy from our everyday lives. Participants will:
  • Get their own personal strengths profile to keep (including realized strengths, unrealized strengths, learned behaviors and weaknesses)
  • Explore what their strengths mean in practice
  • Identify how they can maximize the use of their strengths in the tasks they are doing at the moment

Available in these formats:

Workout
Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.
Virtual
Action-packed Virtual Workout, instructor-led, online, 100 minutes for up to 12 people.
Go large
High energy experience for groups from 50 to 1,500.
Workout pro
Immersive 180 minutes, instructor-led in a classroom for up to 20 people.
Motivate
In order to motivate other people we need to understand what drives them internally and influences them externally.

Participants will:
  • Discover tools they can use to motivate themselves and others
  • Learn practical techniques they can apply immediately
  • Anticipate difficult situations and prepared for them
  • Decide on practical steps they will take to motivate the individuals that they are going to transform into determined dynamos

Available in these formats:

Workout
Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.
Virtual
Action-packed Virtual Workout, instructor-led, online, 100 minutes for up to 12 people.
Go large
High energy experience for groups from 50 to 1,500.
Workout pro
Immersive 180 minutes, instructor-led in a classroom for up to 20 people.
Shaping futures
Understand where we are, where we’re going, and how we can get the best out of ourselves and our team.

Participants will:
  • Reflect on the development paths of themselves and others
  • Explore the many hats of a manager and identified the importance of varying their approach depending on the situation
  • Practice using questions to map out their future vision
  • Take a close look at the different moves they and others can take to get them closer to achieving that future vision

Available in these formats:

Workout
Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.
Virtual
Action-packed Virtual Workout, instructor-led, online, 100 minutes for up to 12 people.
Go large
High energy experience for groups from 50 to 1,500.
Workout pro
Immersive 180 minutes, instructor-led in a classroom for up to 20 people.
Stretching goals with fortnightly feedback View topics

Recommended topics include:

Goal setting
Set goals that will stretch your team members and motivate them to perform at their best.

Participants will:
  • Learn how to set individual goals that are stretching and aligned with those of the organization
  • Pick up tips on how to get buy-in from their team members
  • Practice how to deal with any obstacles that they may encounter in the future

Available in these formats:

Workout
Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.
Virtual
Action-packed Virtual Workout, instructor-led, online, 100 minutes for up to 12 people.
Go large
High energy experience for groups from 50 to 1,500.
Workout pro
Immersive 180 minutes, instructor-led in a classroom for up to 20 people.
Great feedback
We explore how we can use positive and negative feedback to reinforce or change the behavior of others.

Participants will:
  • Explore the power of praise in changing people’s behavior
  • Try out a high impact five-step processes for giving ‘positive’ feedback and for giving ‘improvement’ feedback
  • Consider what can go wrong when they give feedback (e.g., the other person claims to agree with it but they suspect they don’t really) and what to do when this happens
  • Agree on the challenges about giving feedback to people with more power and come up with some tactics to overcome them
  • Plan how to give great feedback in a particular situation that they can anticipate

Available in these formats:

Workout
Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.
Virtual
Action-packed Virtual Workout, instructor-led, online, 100 minutes for up to 12 people.
Go large
High energy experience for groups from 50 to 1,500.
Workout pro
Immersive 180 minutes, instructor-led in a classroom for up to 20 people.

Learn more


Bah humbug: it’s the yearly review
Press
Dynamic performance management: how to deliver more, with less, forever
Whitepaper
Motivational leadership at Metlife
Case study